Then she says for her it became about how she felt. Are you sure you want to replace it? It is still unbelievable to me. I am now out of food and would like an answer as to how my account was cancelled without my requesting same and how Nutrisystem plans to rectify this situation. The company grew quickly through franchises and Katz opening more corporate-owned locations. I usually never write reviews; however, I experienced something so life changing, so I felt compelled to share. I am extremely frustrated angry about having been on Nutrisystem for 5 weeks.
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You profess that this is a program that must run for several months to be effective. The problem was clearly on your end, yet there is no acceptance of responsibility for a solution. All there was were paradigms given to a simple solution.
In this case it should have been done accepting the culpability. Showing no concern on your companies part was shocking. You can reach me at mjc at hotmail. Good Morning, My name is Christopher. I wanted to thank the wonderful staff! I also wanted to share my story. I was in great shape while I served in the Marines. I did two combat deployments to Iraq which started with the initial invasion in Upon returning, I suffered from some depression and started to gain significant weight. I weighed lbs.
By my weight had reached a staggering lbs. I did not know where to turn. I have documentation of weight and blood work showing where my Primary Doctor, employed by the Dept. I was sickened by these comments. I found Nutrisystem to be very healthy and balanced! I do implement other foods in my diet as well. Thank you for your time. She talked me into placing it on hold until Jan 4th. I told her with all that was going on I might forget to cancel on that date if need be. She says oh no we will call and remind you.
I call and tell them what happened and told them I received no call they informed me they sent a email which I received no email. Later I was going to start the program again but now no way would I…They lie and treat you as if its your fault…Bad company to deal with. I am very disappointed with nutrisystem.
You give a money back guarantee if you do not like the product for any reason, which you have no intention of honoring. I just received my first order of foods last week which immediately made me violently ill.
My primary care told me to stop using nutrisystem immediately and not to try it again. Ok no problem, I did just that. I called to cancel my food order, told the customer service person what the physician recommended, so she tried to get me to use the food without the sweetener. I told her the doctor told me to stop not to try a different version. What about the money back guarantee and the free shipping What a rip-off. So now I have to go and find a fed-ex dealer and return the foods.
I would recommend that people do not use this service, their word is not to be counted on. To me their score is a 2 out of a 10, they shipped relatively quickly and they at least answered the phone when I called. It went downhill after that.
Unhappy in Texas, S firmin. Here is one dissatisfied customer for you Nutrisystem. My complaint and suggestion is about your customer service. You either need to train them better or replace all of them, as they are absolutely useless. I then contacted Nutrisystem customer service and asked if there is ANY other way of making payments for my future orders.
I still wanted to continue ordering, but wanted to have more control over when my money is leaving my bank account. Instead, the customer service representative Richard, called my house and left a message that he is canceling my orders and my membership all together.
If that is how you treat all your customers, the competition must be feeling very lucky. The terms were as follows:. Offer good on new Day Auto-Delivery orders only.
With this offer you receive an additional discount off the Full Retail Value and free shipping Continental U. With Auto-Delivery, you are automatically charged and shipped your Day program once every 4 weeks unless you cancel.
You can cancel Auto-Delivery at any time by calling Call or see website for details. Cannot be combined with any prior or current discount or offer. Limit one offer per customer. I was offered free delivery on my second order only and but not any consecutive orders. I feel they should have honored the e-mail and website offer as stated. I just wanted to bring this to your attention.
I feel it was false advertising and if I had not called to verify, I would have been very upset when my second order was billed.
Why does your advertising on area television list a telephone number with the last four digits replicated as: They lie and say you will received your order in 4 to 10 days…. NurtriSystem needs to learn from Amazon or let Amazon run their company, Amazon knows how to get millions of products to customer in 1 or 2 days! I asked to move up my delivery date… well your company failed us!!!!
I have call 5 times first 3 people hung up on me when I asked to speak to a supervisor. I called last week on Thursday to inquire about having the date for my next shipment moved up. The young man I was speaking with said — and I quote: We can ship tomorrow! And then, why did the person I spoke with on the phone last week so cheerfully and assuredly tell me the shipment would be processed the next day????
I want the shipment shipped ASAP, including the frozen portion. And because none of this was my fault, but yours, I want it shipped at no extra cost to me via the quickest possible shipping option available. Your ad with Marie Osmond defies logic. She mentions how women always talk about how they look in terms of losing weight. Then she says for her it became about how she felt.
I would get rid of that ad agency…they need to take a class in logical reasoning. I may be a stay at home mom with an old marketing degree but even I can recognize that irony! I have used the Nutrisystem program on and off for years. Originally started when they had clinics with medical teams that monitored your vitals, blood and conducted healthy lifestyle meetings for members to attend. However, it is an investment in your health and the overall benefits you can achieve are worth it. I would suggest that potential customers do proper due diligence before picking up the phone.
In terms of the food, I personally like the combination of frozen foods as it adds variety. There is something to be said about creativity when preparing the foods — from adding healthy toppings to pizzas — to adding spices and making deserts into something fun and satisfying.
There are countless recommendations and recipes. Frankly, I have never had a problem with customer support, delaying an order, or flipping plans because money was tight. Lastly, Nutrisystem makes every effort to help customers transition, eat regular foods, right-size portions and use the products as needed to stay within guidelines for a healthy weight. There are two kinds of people as far as I am concerned….
Educate yourself, involve your doctor and transform your life in positive ways. As a new customer that is very dissatisfied with Nutrisystem messing up my order that I paid extra for. I can repack it and pay to shop it back. I ordered low sodium and they went ahead and shipped it. As a business owner myself I would never tell my customers to live with it. I would suggest others look up the amount of sodium and preservative pouches. No more rubber muffins for me. They are on incessantly.
I either change the channel or mute the TV. Could you please find a different way to advertise your product?! After I found out that she may be singing at the Trump inauguration, I was extremely displeased that she represents a company and program that I liked in the past. I also called QVC and complained that they should remove her from advertising your product. I cannot buy from someone who aligns themselves with Trump. He and his administration stand for everything that is bad in our country…..
Wow, whatever happened to freedom of choice? Is Marie Osmond the only person that eats NutriSystem, because we are all pretty much sick of seeing that conceited face and the mirror that you so conveniently placed so we could see her butt. Surely there must be another celebrity you could use. I joined via phone after hearing the TV commercial about the guaranteed Fast 5 program and the rest of the 35 day program. I did not consult the web site before signing up.
The sales person did not say anything about being obligated to a second shipment and did NOT inform me that I must call back within 14 days of receipt not 14 days on the diet if I was not satisfied. I did the Fast 5 and continued on with the program. The food was marginal and some was almost inedible.
But I carried on. I did not lose any more weight but did begin to put fat on my belly over the 15 days of the diets. It was definitely not working and I was definitely NOT satisfied. I called the a counselor and he wanted to put me on a calorie diet and told me that I was obligated to a 2nd month of food.
I said NO and demanded my money back and refused to allow a 2nd shipment. We argued for quite some time. I told him I had never been informed of being committed to a 2nd shipment and that I had never been told that the satisfaction guarantee only was good for first 14 days after shipment.
I wanted a full refund. Again, I had never gone to the website. He then transferred me to someone that agreed to a refund for the remaining food. I told him that I wanted a full refund. The next day I returned 20 days of food via UPS at my own expense. I am not satisfied because I did not lose weight and put on belly fat. I am not satisfied because the food was full of carbs and salt. I am not satisfied because most of the food was marginal at best and some things like the risotto were inedible.
I am not satisfied because I was misled by the television commercial. I followed the program, but it did not work. Iam very unhappy with this diet.. Which caused me to have alot of headaches and dizziness. So I called for my refund back.. I will take this further.. I am sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please contact me so I can look into this matter and will provide you with a resolution as quickly as possible.
I have been a member for over a year but would like to cancel my account! I can not believe that one of your representatives called me on Easter Day afternoon! This is the most precious holiday for me and do not approve of your tactics!
Please remove me from your list and do not call me again! I just wanted to let you a know of a success story that you should know about. My wife joined Nutrisystem in She did the plan and maintenance program. In my wife weight lbs and lost almost lbs. Now in she still weighs lbs. I just wanted to thank you because of the system you changed her life.
I have never felt the need to write a company because of bad service, because I have never felt more insulted and upset about how I was treated. I called yesterday to place an order for my husband and I. This is our third time being on the program.
It has successfully worked out for us in the past and we decided to get on the program once again. When I called yesterday I spoke to a counselor who informed me of current pricing and promotions. I explained to her i was pretty familiar with the programs and I was not interested in the current fast 5 program. I just wanted to order the select program for my husband and I.
She mentioned there would be a discount for both of us being on the program and a discount for us not selecting the Fast 5 program. I told her I would call back today to complete my order and she told me everything we discussed would be noted in the system. This evening I called to complete my order. This time a different agent answered.
I was shocked to hear the gentlemen give me a completely different price than quoted. I was very specific with him as to what was offered to me the day before. How it was a discounted rate for the first two months. He then proceeded to take 15 minutes to figure how what discounts the other agent offered me, then after being unsuccessful he said I would have to pay the higher price.
I stressed again to him the discussion I had just yesterday and the pricing that was offered to me. No dieting, no public weigh-ins, no fees. The folks are friendly and knowledgeable. They understand my struggles. Plymouth Hypnosis Center specializes in hypnosis for weight loss, smoking cessation and stress management. We also help persons overcome fears such as bridges, a….
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